General Areas
General Services: Strengths
“Exceptional 9.5 on booking.com
Warm welcome from new Manager Cindy and assistant Courtney – offered hot/cold drink. Attractive, responsive website, easy navigation, online booking – nightsbridge direct with free bottle of bubbly as incentive. Reviews filled with praise for the wonderful service and facilities. Very good email response times. Guests become friends, returning again and again. Heated swimming pool and health/beauty treatments available on-site. Offer home-baked cake with afternoon tea”
– Assessor for Tourism Grading Council of SA: Diane Brophy, 29 Sept 2023
Shared/Public areas: Strengths
“Most dramatic change with new wallpaper and furnishings in vibrant , jewel tones brings the ageing lounge into the present with a wow!
Elegant lounge/dining area, various reading nooks. Vintage and modern in easy conversation. Reasons to linger.
Warmth in winter, log fires and fresh breezes for the summer on shaded verandahs. Great idea – new WC pool side both for those at the pool and late check out guests.”
– Assessor for Tourism Grading Council of SA: Diane Brophy, 29 Sept 2023
Breakfast & Dining Facilities: Strengths
“Another dramatic revamp – the dining area is unrecognisable from its former self. Now in a stunning black and white makeover with modern chairs, dramatic decor and clever use of available space it is fabulous – well done! Server/buffet switched up to allow for a new easy service flow. Breakfast is enjoyed using fresh and seasonal ingredients; home baking is a feature – guests rave about their delicious breakfasts. Well-dressed tables invite private conversation. Can be served indoors, poolside, beside the private patio as weather dictates – guests appreciate the outdoors.”
– Assessor for Tourism Grading Council of SA: Diane Brophy, 29 Sept 2023
Housekeeping: Strengths
“Regular schedule and deep-cleaning supervised by Manager – all is immaculate, clean, tidy and fresh-smelling. Maintenance needs attended to immediately. Lovely staff uniforms. Courtney and Cindy look beautiful in their black palazzos and fine white shirts!”
– Assessor for Tourism Grading Council of SA: Diane Brophy, 29 Sept 2023
